Quality Guarantee

We stand behind every burger, every fry, and every drink we serve. If your order isn't right, we'll make it right.

1. Freshness Promise

All ingredients are prepared fresh daily. If your meal arrives cold, incorrect, or doesn't meet our quality standard, we'll replace it or issue a refund — no questions asked.

2. How to Report an Issue

Contact us within 24 hours of receiving your order. Email hello@basilico.com or call 910-344-7520 with your order number and a brief description.

3. Refunds

Approved refunds are returned to your original payment method within 5–7 business days.